All Tasks

Web Design

Web Design / All Tasks App

All Tasks is an app concept that makes it easy to find skilled people to help with tasks.

Role

Web Designer

Program

Figma

Time

Oct-Nov 2022

(2 months)

View Prototype (Light mode)

Best viewed on laptop.

View Prototype (Dark mode)

Best viewed on laptop.

The Situation

I built a desktop prototype for an app that makes it easy to find skilled people who can help with tasks, including:

Cleaning
Reorganizing
Changing lightbulbs, fixtures etc.

I also wanted to explore Accessibility in this prototype, and decided on the Light/Dark feature present in some applications.

Competitive Research

I conducted research on 5 gig applications, paying attention to their information architecture, page layouts and UX writing.

The applications I researched were:

Angi’s List
Handy
TaskRabbit
Thumbtack
Yelp

Research Takeaways

From the research, I noticed that all of the apps have common user actions including:

Logging in, Logging out and Signing up
Searching for a Business and Viewing Search Results
Applying and Adjusting Filters
Viewing and Saving a Business Profile
Completing the “Get a Quote” flow
Leaving a Review
Viewing Settings

Features for my prototype

The prototype I built for this case study has the following capabilities:

Logging in and Logging out
Viewing Search Results
Viewing a Business Profile
Completing the “Get a Quote” flow

As for the accessibility focus, I added the ability to change from Light to Dark Mode and back after logging in.

User Research

I conducted user research to better understand how real people have used gig apps in the past. I also wanted to learn how people completed tasks they couldn’t physically do themselves.

For my survey, I spoke with 5 people via phone and asked them the following questions:

Have you used online websites to book home services before?
- If so, what website(s) did you use and how was your experience?
How do you accomplish tasks in your home that you can’t physically complete yourself?
Have you booked home services off-line?
- If so, how does this experience compare to booking online, if you’ve done so?

User Survey Results

5/5 participants have had a friend/family member help them with a task
4/5 participants said they ask for help to complete tasks because they felt it would be unsafe to do alone.
3/5 participants would prefer to book someone to perform all tasks they need done
2/5 participants mentioned it being easier to book home services online than off-line.